Loading
Automated customer experience, on the channel they already check.
Naqrh runs order updates, appointment reminders, and support conversations on WhatsApp — the channel Saudi customers already open dozens of times a day. Instead of notifications that sit unread in an app, Naqrh delivers messages people actually see, with automation handling the routine and your team stepping in when it matters.
Choose a use case below to preview how a real Naqrh conversation flows, end to end.
💡 Fully Customizable Conversation Flows: We design the flows and triggers for your business, wired directly into OPPERIQ, Kafoo, and Ixir so operational events fire the right message automatically.
Hi Sarah! ✅ Your order #A1042 has been confirmed.
Total: SAR 249. Preparation takes up to 24 hours.
Great, thanks! Roughly when will it arrive?
Expected delivery: Sunday. We'll send tracking as soon as it ships 📦
Instant order confirmation and status updates land in the customer's chat within seconds of checkout — no app to open, no separate tracking link.
SMS gets filtered as spam. App push notifications get dismissed. Email lands in promotions. Naqrh works differently.
SMS and app notifications routinely go unread — customers miss delivery updates, appointment reminders, and order confirmations entirely.
WhatsApp messages get opened by nearly every customer, often within minutes, because it's already the app they check most.
Answering the same questions — "where's my order", "can I reschedule" — one by one consumes a support team's entire day.
Automated flows handle the repetitive majority, and hand off to a human agent instantly whenever a conversation needs one.
Built on Meta's official WhatsApp Business Platform (Cloud API), not an unofficial integration that risks your number getting banned.
Routine conversations run automatically; any message can be escalated to a live agent in one tap, with full context carried over.
Order status from Ixir, loyalty points from Kafoo, and tasks from OPPERIQ can all trigger a WhatsApp message automatically.
Conversations read naturally in Arabic or English, matching how your customers actually write.
Everything a support and marketing team needs to run WhatsApp at business scale.
| Component | Audience | Key Value |
|---|---|---|
| Shared Business Inbox | Support & Sales Teams | Every WhatsApp conversation in one shared inbox — assign chats, tag customers, and reply without juggling personal phones. |
| Automation Builder | Business Owners & Admins | Design conversation flows and triggers with no code — connect them to order, booking, or loyalty events across the ecosystem. |
Every WhatsApp conversation in one shared inbox — assign chats, tag customers, and reply without juggling personal phones.
Design conversation flows and triggers with no code — connect them to order, booking, or loyalty events across the ecosystem.
WhatsApp read rates dwarf SMS and email, so updates and offers actually reach customers.
Automation absorbs repetitive questions, freeing agents for conversations that need a human.
Every automated and human reply follows the same tone and templates, across every conversation.
Know exactly when a message was delivered and read — no guessing whether a customer saw an update.
Reliable message delivery and secure data handling, not a workaround.
Integrated directly with Meta's WhatsApp Business Platform for verified sending and reliable delivery at scale.
Sent, delivered, and read states are tracked live, so automation can react — like escalating an unread order update.
Conversation data is stored and processed with Saudi data protection requirements in mind.
Naqrh is built on Meta's official WhatsApp Business Platform (Cloud API). Unofficial integrations risk your number being banned — Naqrh doesn't carry that risk.
Yes. Any conversation can be handed to a live agent at any point, with the full message history carried over automatically.
Yes. Order status, loyalty milestones, and task events from across the NOVIQ Solutions ecosystem can trigger a Naqrh message automatically.
Yes, conversation data is handled with Saudi data protection (PDPL) requirements in mind.
Visit naqrh.com to set up your first automated flow.